They also do not let you deactivate or re-use serials. We do not keep copies of older version software because the cost we would need to charge you for the service exceeds the upgrade cost.' 'Unfortunately, if you have not backed up the software you initially purchase, you cannot revert back to the older version.

This would be usually fine if someone can install an older release but here comes the trick: Their installers always default to the latest version. They just bump the version number every couple of months so that licensed users are forced to upgrade (paying) for basically no changes at all. They didn't even bother to update the changelog because if you make a comparison between the older version released and the supposed new ones, there are no changes in the software. Took a screenshot in case they decide to change it:

Second but more interesting is that they defraud users by selling supposed owned software and then bumping the versions forcing them to pay for upgrades without any actual changes in the software.

They keep hiding information as much as they can when it comes to reaching someone. Try to see how hard they make it contact them on their site and that alone should raise flags. They now have a supposed US office, but I don't think I was ever able to reach anyone either. Try reaching someone or asking support and you will confirm this (maybe I'm wrong and that is their outsourced team.).

Its some guys from India or Pakistan if memory serves me right. Initially, this was a supposed Australian company yet this company does not work in Australia as far I'm aware. I would be cautious to run software that comes from them based on how they operate their business. If any of your users, company or organization is using software from NCH Software, you should take precautions as they are not trustworthy.

Prism nch software